Cake and Bouquet cannot be cancelled on the same day of your experience.
To officially cancel or reschedule reply to booking confirmation email saying I wish to cancel my experience, please initiate the cancellation process with your order id or Kindly reschedule my booking to XX.YY.ZZ date or to a later date with your order id.
It takes 7-10 working days in a refund for the original payment method and 24 hr for TogetherV wallet.
To preserve customer privacy, Photos taken in the customer (Photography add-on) are deleted within a week of the event date and TogetherV is not liable for the loss of the images if they are not downloaded by the customer within 5 days of sharing images link.
In case of a complaint, notice must be given to TogetherV within the experience time slot. TogetherV will mediate where necessary and would have the final say in all disputes